Setting
up an E-commerce system is a complex process and subject to many market
specific variables. To maintain the integrity of the E-commerce system, testing
becomes compulsory. It helps in the prevention of errors and adds value to the
product by ensuring conformity to client requirements.
The
objective of testing is to ensure
- Software reliability
- Software quality
- System Assurance
- Optimum performance and capacity utilization
Types of
Testing for E-commerce System
Common
type of testing included into e-commerce system are
Sr.#
|
Type of Testing
|
Testing Process
|
1
|
Browser compatibility
|
· Lack of support for
early browsers
· Browser specific
extensions
· Browser testing
should cover main platforms ( Linux, Windows, Mac etc.)
|
2
|
Page display
|
· Incorrect display
of pages
· Runtime error
messages
· Poor page download
time
· Dead hyperlink,
plugin dependency, font sizing, etc.
|
3
|
Session Management
|
· Session expiration
· Session storage
|
4
|
Usability
|
· Non-intuitive
design
· Poor site
navigation
· Catalog navigation
· Lack of
help-support
|
5
|
Content Analysis
|
· Misleading,
offensive and litigious content
· Royalty free images
and copyright infringement
· Personalization
functionality
· Availability 24/7
|
6
|
Availability
|
· Denial of service
attacks
· Unacceptable levels
of unavailability
|
7
|
Back-up and Recovery
|
· Failure or fall
over recovery
· Backup failure
· Fault tolerance
|
8
|
Transactions
|
· Transaction
Integrity
· Throughput
· Auditing
|
9
|
Shopping order processing and
purchasing
|
· Shopping cart
functionality
· Order processing
· Payment processing
· Order tracking
|
10
|
Internationalization
|
· Language support
· Language display
· Cultural
sensitivity
· Regional Accounting
|
11
|
Operational business procedures
|
· How well
e-procedure copes
· Observe for
bottlenecks
|
12
|
System Integration
|
· Data Interface
format
· Interface frequency
and activation
· Updates
· Interface volume
capacity
· Integrated
performance
|
13
|
Performance
|
· Performance
bottlenecks
· Load handling
· Scalability
analysis
|
14
|
Login and Security
|
· Login capability
· Penetration and
access control
· Insecure
information transmission
· Web attacks
· Computer viruses
· Digital signatures
|
Performance
testing- a top priority in E-commerce
Just
delay about 250 milliseconds of a page load time, is what keeps your customer
going to your competitor. Retail giant Walmart overhaul their site speed and
noticed an increase of 2% in visitor's conversion rate and revenue by 1%.
Performance
of your site depends on this factors
Throughput
·
Request per second
·
Transactions per minute
·
Executions per click
·
Response Time
·
Duration of a task
·
Seconds per click
·
Page Load
·
DNS Lookup
·
Length of time between click and seeing page
Useful
Tools for Mapping E-commerce Site
Concept
Feedback: Post your website and get feedback from experts
ClickHeat: It shows the most
clicked and unclicked zones of sites by visitors
FiveSecondTest: This
tool ensures that your message is communicated as effectively as possible, in
just five seconds it tells what a person recalls about your website design
Feedback
Army: For your e-commerce site it start a usability test by
submitting questions about your site and receiving 10 responses from reviewers
Feng-GUI: It
simulates the human vision during first five seconds and predicts what a real
human would most likely look at
Optimizely: It
enables you to test track, clicks, conversions or anything else that matters to
e-commerce business
Challenges
of E-commerce Testing
- Compliance with security guidelines to safeguard customer data and identity
- Compliance with accessibility standards to support multi-lingual markets and business regions
- End to end testing and test management for large e-commerce transformation programs
- Scalability and reliability of applications
- Compliance with accessibility standards to support multi-lingual markets and business regions.
